Frequently Asked Questions
Are the preview images real photos?
All preview images shown here are AI-generated placeholders to illustrate our offering and aesthetics.
How do I book a session?
Use the contact form with your idea and dates. We’ll confirm availability and share next steps.
Can I buy prints of my session?
Yes. Browse the Catalog for print sizes and frames.
Do you offer studio rental?
Yes. See Studio Rental options in the Catalog.
What is your retouching policy?
Texture-preserving, ethical, and respectful. No unrealistic alterations.
What is the typical turnaround time?
Preview gallery in 3–5 business days. Final retouched images within 7–10 business days after selection approval. Rush options are available.
When will my prints be delivered?
Prints usually ship within 5–7 business days after approval. Framed pieces may take 10–14 business days.
Can I reschedule my session?
Yes. Please notify us at least 48 hours in advance to reschedule without an additional fee.
What is your cancellation policy?
Cancellations up to 72 hours before the booking are fully refundable. Within 72 hours, a partial fee may apply due to reserved studio time.
Do you provide RAW files?
We deliver high-resolution edited JPEGs/TIFFs. RAW files are not part of standard packages but may be licensed on request.
What rights do I have to the photos?
Personal use rights are included for non-commercial sharing and printing. Commercial usage requires a separate license.
What payment methods do you accept?
We accept major cards and bank transfers. A deposit may be required to secure your booking.
Is the studio accessible?
Our main floor is accessible. If you have specific needs, please inform us in advance to prepare accordingly.
Can I bring pets?
Yes, friendly pets are welcome. Please bring any required permits and let us know beforehand.
How long do you keep my files?
We keep project files for 6 months after delivery. We recommend backing up your downloads to multiple locations.
How can I track my order?
You’ll receive a tracking link by email once your order ships. If you don’t see it, check your spam folder.
Do you offer refunds?
Printed products are custom-made and non-refundable unless damaged in transit. Sessions follow our cancellation policy.
How do you handle privacy?
We only collect essential data to provide services. You can manage optional cookies using the “Cookie Preferences” link below.
Tip: Open any question, then copy the URL to share a direct link.
Need more details? Adjust your Cookie Preferences or return to top.